You may return new and unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to almost any address in Canada and the United States via Canada Post and USPS with the exception of a few remote areas*. We also now ship to Singapore. With the exception of the United States, Singapore, and Malaysia, all other international orders are not accommodated at this time.
It is important that you leave a valid e-mail address that you check frequently. This will be the primary method of contact should we need to notify you regarding the status of your order.
Estimates for shipping times are as follows:
|Within Canada||3-7 business days|
|Within USA||4-12 business days|
|Singapore and Malaysia||4-6 weeks|
Estimates for shipping costs are as follows. Exceptions apply for remote areas:
|Shipping Location:||Shipping fee
(Order < $75)
|Within Singapore and Malaysia||$10||FREE|
While we try to expedite our packages as much as possible, occasionally there will be delays in shipments that are out of our control. This includes customs, delays in the postal service, and labour disputes. To minimize the chance of delays, please ensure you enter the correct shipping address when placing your order. Tracking numbers will be provided upon shipment for your convenience to customers located in Canada and the USA. Tracking is NOT provided for customers in Singapore and Malaysia.
Free shipping applies to all orders over $75 before tax for customers in Canada, Singapore, Malaysia, and the continental United States.*Momomango reserves the right to cancel and refund any order to areas deemed too remote for standard shipping services to apply.